Terms & Conditions
Last updated: 18 July 2026
1. Who we are and how these terms apply
My Planning Appeal is a trading name of Spinlove Limited, registered in England (company number 12591308), registered address 42 Hampstead House, 176 Finchley Road, London NW3 6BT (“we”, “us”). You can contact us at info@myplanningappeal.co.uk.
These terms apply when you instruct us to prepare and submit a planning appeal on your behalf. By ticking the acceptance box at checkout and paying our fee, you confirm that you have read and agree to these terms. Please keep a copy for your records. No contract exists between us until we have confirmed in writing that we accept your instruction; if we decline your instruction after payment, we will refund you in full.
2. The service
Our fixed-fee service covers appeals against the refusal of planning permission. For the fixed fee of £399 (including VAT, if applicable) we will: review your refusal and the relevant planning policies; complete the appeal form; draft the concise summary of your case; send the summary to you for approval before submission; submit the appeal; handle liaison with the council and the Planning Inspectorate; and send you the decision with an explanation of the outcome.
The service is provided entirely by email. It does not include site visits, meetings, telephone advice, revised drawings or plans, hearings or inquiries, enforcement, listed building or non-determination appeals, applications for costs, or any work following the appeal decision. If your case needs work beyond this scope, we will tell you and, if you wish, agree a separate fee before doing it.
3. Starting work straight away (your cancellation rights)
Because planning appeals are subject to strict deadlines, you expressly request that we begin work immediately, without waiting for the 14-day cancellation period under the Consumer Contracts Regulations 2013 to expire. You acknowledge that once the service has been fully performed — that is, once your appeal has been submitted — you lose the right to cancel.
If you cancel before we have submitted your appeal, we will refund your fee less a reasonable amount for the work already done. If you cancel before we have started work, we will refund you in full.
4. What you must provide
Our service depends on you providing, promptly and accurately: the council’s decision notice; the documents from your original application (or authority for us to obtain them); the date of the council’s decision; and your approval of the case summary before submission.
You confirm that all information and documents you provide are accurate and complete to the best of your knowledge, and that you are entitled to appeal the decision (for example, that you are the applicant or have their authority).
5. Deadlines
Planning appeals must be submitted within strict statutory time limits, which run from the date on the council’s decision notice. It is your responsibility to tell us the decision date and instruct us in good time. Where you instruct us close to the deadline, we will use reasonable endeavours to submit your appeal in time, but we cannot guarantee submission where the time remaining is insufficient or where you are unable to provide documents or approvals promptly. We may decline an instruction where, in our judgement, too little time remains to prepare the appeal properly.
Nothing in this clause excludes our duty to carry out the service with reasonable care and skill.
6. No guarantee of outcome
We will prepare your appeal with reasonable care and skill, drawing on our professional experience. However, the decision rests entirely with the Planning Inspectorate, and we cannot and do not guarantee that your appeal will succeed. Statistics about success rates, including our own, describe past results and are not a prediction of the outcome of your case.
7. Matters outside our control
Whether your appeal is valid, how it is handled, and how long it takes are matters for the Planning Inspectorate, not us. We are not responsible for: the Inspectorate declining to accept an appeal for reasons outside our control (for example, because the decision notice issued by the council is defective, the application documents are incomplete or inconsistent, or the case is ineligible for the procedure); delays by the Inspectorate or the council; or changes to the appeal procedure, fees or rules after your instruction.
8. Events before our instruction
We are responsible only for the work we do after accepting your instruction. We are not responsible for anything that happened before that point, including errors or omissions in the original application, plans or drawings prepared by you or by others, advice given by others, or the conduct of the application by you, your agent or the council.
9. Costs awards
In planning appeals, either party can apply for an award of costs against the other where they have behaved unreasonably. Such awards are rare in written representations appeals. We are not liable for any costs award made against you arising from your own conduct, the conduct of your original application, or the underlying merits of your case.
10. Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including our duty under the Consumer Rights Act 2015 to perform the service with reasonable care and skill.
Subject to that, we are not liable for losses that are not a foreseeable result of our breach of these terms, or for loss of profit, loss of development value, or other business losses where you are instructing us as a consumer. Our total liability to you in connection with the service is limited to three times the fee you have paid us.
11. Fees and payment
Our fee is payable in full before we begin work. The fee covers the service described in clause 2 only. The Planning Inspectorate does not currently charge a fee for submitting an appeal; if a statutory fee is introduced or applies to your case, it is payable by you in addition.
12. Communication
We will communicate with you by email at the address you provide. You are responsible for ensuring that address is correct and for checking your email (including spam folders) regularly, particularly when your approval is needed before submission.
13. Complaints
If you are unhappy with our service, please contact us at info@myplanningappeal.co.uk and we will respond within 10 working days.
14. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — though if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts. If any part of these terms is found to be unenforceable, the rest remains in effect. These terms, together with our written confirmation of your instruction, form the entire agreement between us. We may update these terms from time to time; the version you accepted at checkout applies to your instruction.